The safety and quality of our patient care

We are committed to providing you with information about our safety and quality performance.

Our goal is to provide our patients with the highest quality care. This is measured by feedback provided through surveys and other methods, in addition to the measurement of outcomes against patient safety targets.

Through programs of surveillance, audit and inquiry, we empower our staff to continually improve the quality of care provided and to strive towards the provision of 'Amazing Care'.

Listening and Learning

Listening to our patients and their loved ones is one of the most important aspects of delivering high quality care.

Feedback from our patients can help to guide our decision making, and enable us to make changes and improvements to our services. Our patients should feel confident when visiting our hospitals and health services, knowing that their care and experience is our number one priority.

Patient Experience

We formally survey patients who rate our hospitals out of 100 for the overall quality of their experience. This information is used to not only improve services, but to also celebrate high performing areas.

In 2016-2017, more than 5,400 patients provided feedback through these surveys.

Survey grouping Score out of 100*
In hospital 82.2
Mental Health 74.7
Day Surgery 86.6
Emergency 79.9

*A higher score is desirable

Patient storytelling through Patient Opinion

Patient Opinion enables members of the public to tell us about their experience with our services online. This information is used to improve services, and to recognise staff and teams who may go above and beyond expectations.

So far we have had:

  • More than 70 people provide us with their story online.
  • 47% of concerns have led to changes in the way that we deliver services.
Improving Patient Safety

Hand Hygiene

Good hand hygiene (washing or decontaminating hands with soap and water or an alcohol-based hand rub) is an important part of good patient care. Our staff are expected to perform hand hygiene correctly at every opportunity, for example before and after touching a patient.

We regularly monitor hand hygiene compliance. In our most recent audit, our hospitals achieved a compliance rate ahead of the target of 80% for all Western Australian hospitals.

Hospital Hospital Rate (%)
July – October 2017
Royal Perth Hospital 85
Bentley Hospital 87
Armadale Hospital 81
Kalamunda Hospital 85
St John of God Midland Public Hospital 83

Preventing Infections

Infections people contract while being cared for in a healthcare setting are known as healthcare acquired infections (HAI). These infections are most commonly caused by a bacteria called Staphylococcus aureus, and can cause unnecessary harm and suffering to patients. While they can occur in any healthcare setting, our hospitals have surveillance programs in place to closely monitor infection rates to prevent and control the spread of infection.

In 2015-2016, the rate of Staphylococcus aureus bloodstream infection in our hospitals was lower than the national target of no more than 2.0 infections per 10,000 days of patient care (or occupied bed days).

Hospital Rate of Infection*
Royal Perth Hospital 1.30
Armadale Hospital 0.64
Bentley Hospital N/A
Kalamunda Hospital N/A
St John of God Midland Public Hospital N/A

*Data is based on the rate of infections per 10,000 occupied bed days. A lower rate is desirable.