Consumer engagement at SMHS

Your feedback is important to us!

At South Metropolitan Health Service, listening to and working with the people who use our hospitals and health services helps us understand what we are doing well and how we can improve.

This partnership is essential to us achieving our vision of excellent health care, every time.

Share your compliments, comments and complaints

There are many ways that you can share your feedback about our performance.

Talk to us

If you wish to offer a compliment or have concerns about the services you are currently being provided, speak with the staff member or manager of that unit or team.

Visit our hospital websites

Our hospital websites detail the many ways you can share your feedback about the services provided by our hospitals and health services, including:

  • completing a feedback form
  • sending an email
  • telephoning the patient liaison staff for that hospital.

Find more information about how to share with us your experiences at:

Share your experience on Patient Opinion

Patient Opinion (external site) is a social media platform that allows you to provide feedback about your experience, or the experience of someone you know, with a hospital or health service.

The South Metropolitan Health Service is notified when a consumer comments about our hospitals or health services.

This not-for profit service enables us to:

  • listen and respond in ‘real time’ to your experiences
  • use the feedback to improve the quality of our  services
  • strengthen relationships with our patients, their families, carers, staff and the community.

Respond to the Patient Experience Survey

This randomised, 2-year continuous patient experience survey is being undertaken by an independent provider on behalf of the South Metropolitan Health Service.

Feedback is sought from Emergency Department and Day Surgery Unit patients, as well as general and mental health inpatients.

If you receive a survey, this is another opportunity for you to tell us about your experiences, offer compliments and provide feedback on what we could do better.

More information