HACC – complaints management

Under the Community Care Common Standards (CCCS) (external site) support services funded by the Home and Community Care (HACC) Program are required to meet particular standards of quality care. The Standards provide service users (and/or their representatives) with access to complaints and advocacy information and processes that ensure their privacy, confidentiality and right to independence is respected.

Service providers have an obligation to ensure consumer complaints comply with these standards and include opportunities for advocacy and external appeal.

A complaints management policy is in place to give guidance to service providers who are funded by the HACC Program in Western Australia.

Consumers of HACC support services can submit a complaint (Healthy WA) and have it dealt with objectively and without fear of retribution.

More information

For information about the HACC Program and other community care services including:

  • eligibility screening
  • referrals for individual assessment

contact the Regional Assessment Service on 1300 785 415.

For all other enquiries:

  • Subacute, Community and Aged Care Directorate
    Department of Health
    Postal Address: PO Box 8172, Perth Business Centre WA 6849
    Phone: 9222 4222
    Fax: 9222 2192
    Email: haccwa@health.wa.gov.au
Produced by

Subacute, Community and Aged Care Directorate