Popular free telehealth coaching tool now helps those at risk

People with risk factors for diabetes or heart disease can now access a telehealth service that helps coordinate their care and keep their health on track.   

Health Navigator is a popular free telehealth service established in the Wheatbelt and Great Southern in 2013. It has since helped over 800 people with diabetes, heart disease, heart failure and long-term lung conditions.

People with risk factors for diabetes or heart disease can now access a telehealth service that helps coordinate their care and keep their health on track.   

Health Navigator is a popular free telehealth service established in the Wheatbelt and Great Southern in 2013. It has since helped over 800 people with diabetes, heart disease, heart failure and long-term lung conditions.

Now, those at risk of developing these conditions – including people with excess abdominal weight, raised cholesterol or blood glucose levels or high blood pressure – can also be referred to Health Navigator. 

WA Country Health Service (WACHS) Senior Project Officer, Health Navigator, Karen Beardsmore, said broadening the service could help prevent people at-risk of developing these life-threatening conditions and improve their long term health and quality of life.

“Referring people with any of the cardiovascular disease or diabetes risk factors to Health Navigator gives us a chance for earlier intervention to support people to maintain their health and reduce the risk of developing cardiovascular disease or diabetes,” she said.

“Studies show that counselling, motivational support and goal-setting can help prevent people from developing heart disease and diabetes.”

At the same time, the goal is to prevent unplanned hospital admissions by improving coordination of care by creating better links with the patient’s health care team.  

“As the name suggests, Health Navigator coordinators help the patient navigate the health care system and work with a person’s GP or other health care providers so that they receive coordinated care,” Karen said.

“This means everyone works together to help achieve health goals.”

Many Health Navigator clients are now enjoying activities, interests and family life with the support of the Health Navigator team.

The service is conducted via Telehealth or over the phone, which means patients can access support and advice from the comfort of their own home. 

People can refer themselves to Health Navigator if they have one of the listed health conditions or are at risk of developing them.   Alternatively, their doctor or another health professional, such as a diabetes educator or a nurse practitioner, can refer them to Health Navigator.

Health Navigator is provided by the WA Country Health Service in partnership with Silver Chain as part of the Southern Inland Health Initiative (SIHI). SIHI is a half billion dollar investment in health that has transformed access to medical and emergency care across a large part of inland WA. It is made possible by the State Government’s Royalties for Regions program.

For more information or for referral, call Silver Chain Health Navigator on 1300650803 or visit the Health Navigator (HealthyWA).

Media contacts:

WA Country Health Service

Inga Butefisch, 6383 1830

Silver Chain

Laura Taylor, 6318 7621