If you are aged 65 or over, or an Aboriginal and/or Torres Strait Islander person aged 50 or over

On 1 July 2018, WA Home and Community Care (HACC) services for older people (aged 65 years and over and Aboriginal and/or Torres Strait Islander people aged 50 years and over) transitioned to the Commonwealth Home Support Programme (CHSP).

The transition of WA HACC services to the CHSP aligns Western Australia with arrangements that have already been implemented in all other states and territories.

How to Access Services

Older people who require support now have a new entry point for access to aged care services. This entry point is My Aged Care.

My Aged Care is designed to give you more choice, control and easier access to a full range of aged care services. It includes a website www.myagedcare.gov.au (external site) and the My Aged Care contact centre (1800 200 422).

You can phone the contact centre to assess your eligibility and discuss your support needs, or visit the website for further information on:

Existing WA Home and Community Care (HACC) Clients 

If you were receiving HACC services prior to the 1 July 2018, your existing HACC service provider(s) will continue to support you throughout the transition to CHSP and ensure you receive the same level of support as you received under the HACC program. 

If you have any concerns regarding your existing service delivery please contact your current service provider.


This publication is provided for education and information purposes only. It is not a substitute for professional medical care. Information about a therapy, service, product or treatment does not imply endorsement and is not intended to replace advice from your healthcare professional. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified healthcare professional for a diagnosis and answers to their medical questions.