Child and Family Engagement Service

The Child and Family Engagement Service (CaFES) is committed to engaging with patients, parents, carers, families and members of the community to continually improve the quality of our care and services.

All feedback received is reviewed by CaFES and we encourage our consumers to discuss any concerns they have about the care and level of customer service and facilities available to them during their visit.

Partnering with our patients

The National Safety and Quality Health Service Standards officially recognises the importance of providing a health service that is responsive to patient, carer and consumer input and needs.

At CAHS, consumers are represented by:

CAC, YAC and DAC members meet monthly and contribute to improving patient experiences and the ongoing monitoring and evaluation of our services. 

Share a compliment or make a complaint

Share a compliment

Compliments can be submitted to CaFES via:

Email:
cahsfeedback@health.wa.gov.au

Phone:
6456 0032

Mail:
CAHS Child and Family Engagement Service 
Locked Bag 2010, Nedlands WA 6909

Lodge a complaint

If you have concerns regarding any element of your child’s care or treatment, contact the manager of the service involved.

Alternatively, contact a CaFES liaison officer on:

Email:
cahsfeedback@health.wa.gov.au

Phone:
6456 0032

Mail: 
CAHS Child and Family Engagement Service 
Locked Bag 2010, Nedlands WA 6909

In person:
Family Resource Centre
Ground Floor
Perth Children's Hospital
15 Hospital Avenue
Nedlands WA 6009

If you are not satisfied with the response you receive, you can lodge a formal complaint through CaFES. An investigation will be undertaken regarding the concerns you have raised and a written response will be provided to you within 30 days.

Patient Opinion

CAHS is now a subscriber to the Patient Opinion website, which offers patients and families an opportunity to provide feedback about their health care experiences.

Learn more about Patient Opinion.

CAHS consumer excellence awards

Would you like to say thank you for a job well done? You can recognise outstanding customer service by nominating a staff member for a consumer excellence award.

Updating patient contact information

Change of patient address or contact details

Change of patient name