Contact us


Department of Health

Phone: (08) 9222 4222 (switchboard)
weekdays 8am to 5pm

EmailSubmit your enquiry.

Street address
189 Royal Street
East Perth WA 6004
Australia

Postal Address
PO Box 8172
Perth Business Centre
Perth WA 6849
Australia

Compliments and complaints about health services

If you wish to compliment, comment on, or complain about, any service received in a public hospital, you should first raise your concerns with attending hospital staff either verbally or in writing. This should be done as soon as you are able to do so.

Many public hospitals in Western Australia have a complaints coordinator or a patient liaison officer with whom you can raise your concerns. You can also contact hospital management or the Chief Executive/ Executive Director of the health service about your complaint.

If your complaint can’t be resolved by the hospital, you can contact the Health and Disability Services Complaints Office:

GPO Box B61
Perth, Western Australia 6838
Complaints and enquiries line: 6551 7600
Country Free Call: 1800 813 583
TTY: 6551 7640
Email: mail@hadsco.wa.gov.au

Read the Western Australian Public Patients’ Hospital Charter (PDF 1.1MB) for a full description of your rights and responsibilities as a public patient in Western Australia.

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (external site):

Patient enquiries

WA Health medical records

Under the Freedom of Information Act 1992 (external site) you can access your WA Health medical records.

Contact the hospital or health service directly. Applications must be made in writing and there is no fee for requesting your records.

Clinicians have an ethical, professional and legal duty to keep patient information confidential.

More information about accessing WA Health medical records is available on HealthyWA (external site).

Medical records from private practices

These are owned by the medical practitioner (if it is a solo practice) or the practice (if the doctor is part of a corporate medical practice). WA Health cannot help with these. You may wish to contact the Australian Health Practitioner Regulation Agency (external site) which supports the Medical Board of Australia (external site).

Outpatient appointments

For all patient appointments contact the hospital or health service directly.

South Metropolitan Health Service

Address

Level 2, Administration Building
Fiona Stanley Hospital
14 Barry Marshall Parade
Murdoch, 6150

Postal Address

Fiona Stanley Hospital
Locked Bag 100
Palmyra DC, 6961

Email

SMHS.GeneralEnquiries@health.wa.gov.au

Phone

(08) 6152 2222

Website

http://www.southmetropolitan.health.wa.gov.au/

North Metropolitan Health Service

Address

T Block
Sir Charles Gairdner Hospital
Nedlands WA 6009

Postal Address

North Metropolitan Health Service
T Block
Sir Charles Gairdner Hospital
Nedlands WA 6009

Phone

(08) 6457 3333

Website

http://www.nmahs.health.wa.gov.au/

East Metropolitan Health Service

Address

Kirkman House,
Royal Perth Hospital Campus,
10 Murray Street Perth 6000

Postal

GPO Box X2213
Perth WA 6847

Phone

(08) 9224 2244 (RPH Switchboard)

Email

EMHS.generalenquiries@health.wa.gov.au

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Child and Adolescent Health Service

Address

Perth Children's Hospital
15 Hospital Avenue 
Nedlands WA 6009

Postal Address

Locked Bag 2010
Nedlands WA 6909

Phone

(08) 6456 2222

Website

http://www.cahs.health.wa.gov.au/

WA Country Health Service

Address

189 Wellington Street
Perth 6000

Postal Address

PO Box 6680
East Perth Business Centre 6892

Phone

(08) 9223 8500

Website

http://www.wacountry.health.wa.gov.au/

Public health

Communicable Disease Control notifications

Phone: (08) 9388 4852 (office hours) or (08) 9328 0553 (a/h – after hours)
Email: cdc@health.wa.gov.au

Disaster Management

Phone: (08) 9222 4222 or (08) 9328 0553 (a/h)
Email: emergency.oncall@health.wa.gov.au

Environmental Health

Phone: (08) 9388 4999 or (08) 9328 0553 (a/h)
Email: ehinfo@health.wa.gov.au

Medicare

Through Medicare, the Australian Government helps with the costs of some in-hospital and out-of-hospital services.

For further information visit the Medicare website (external site).

Media enquiries

For media enquiries please contact the appropriate area service: 

Department of Health   (08) 9222 4333
South Metropolitan Health Service 0424 148 551
North Metropolitan Health Service
(08) 6457 7300
East Metropolitan Health Service
(08) 9224 2769 
Child and Adolescent Health Service
(08) 6456 4399 (office hours) 6456 2222 (after hours)
WA Country Health Service   (08) 6145 4166