Contact us

East Metropolitan Health Service

Area office:
10 Murray Street
Perth WA 6000

Postal address:
GPO box X2213
Perth WA 6847

Telephone: (08) 9224 2244
Fax: (08) 9224 3511

Royal Perth Bentley Group

Royal Perth Hospital

197 Wellington Street
Perth WA 6000

Telephone: (08) 9224 2244
Fax: (08) 9224 3511

Bentley Hospital

18 – 56 Mills Street
Bentley WA 6102

Telephone: (08) 9416 3666
Fax: (08) 9416 3711

Armadale Kalamunda Group

Armadale Health Service

3056 Albany Highway
Mount Nasura WA 6112

Postal address:
PO box 460
Armadale WA 6992

Telephone: (08) 9391 2000
Fax: (08) 9391 2149

Kalamunda Hospital

Elizabeth Street
Kalamunda WA 6076

Postal address:
PO box 243
Kalamunda WA 6926

Telephone: (08) 9257 8100
Fax: (08) 9293 2488

St John of God Health Care

St John of God Midland Public Hospital

1 Clayton Street
Midland WA 6056

Postal address:
GPO box 1254
Midland WA 6936

Telephone: (08) 9462 4000
Fax: (08) 9462 4050

St John of God Mt Lawley

Thirlmere Road
Mt Lawley WA 6050

Postal address:
Thirlmere Road
Mt Lawley WA 6050

Telephone: (08) 9370 9222
Fax: (08) 9272 1229

Compliments or complaints

East Metropolitan Health is committed to providing high quality health care and we would like you to tell us what we have done well or how we can improve the services we provide.

There are a number of ways you can provide us with valuable feedback on your health care experience:

Your feedback is important to us, so please take the time to let us know how we can improve; if you received exceptional treatment; or if you have any general comments about your visit.

Reporting misconduct

EMHS is committed to providing the highest level of care to our community, in line with our organisational values of accountability and integrity.

If you suspect that the behaviour of an EMHS employee constitutes misconduct, there are a number of reporting mechanisms that are available to you.

What is misconduct?

Misconduct includes acts or behaviours that are unacceptable to EMHS, and may include:

  • fraud or illegal practice of a financial nature
  • breaches of patient confidentiality
  • theft by a public officer
  • physical violence, unwanted or inappropriate physical contact including excessive use of force.

How to report misconduct

To report suspected misconduct to EMHS, email EMHS.Integrity& or call the EMHS Fraud Hotline on 1800 413 645.

Alternatively, you can report:

Complaints are different to misconduct.

A complaint is generally an expression of dissatisfaction by or on behalf of an individual consumer / carer regarding any aspect of service provided by EMHS, including:

You can read more about how to share your feedback about these hospitals on their websites.

Freedom of Information

What is Freedom of Information (FOI)?

The Freedom of Information (FOI) Act 1992 (PDF 355KB) gives you the right to apply for access to documents held by East Metropolitan Health Service (EMHS). Your right to apply is not affected by why you want to obtain access or our belief as to what your reasons are for applying.

How do I request information?

In accordance with the Freedom of Information Act 1992, applications must:

  • be in writing (facsimile requests are acceptable)
  • give enough information to enable the requested documents to be identified (e.g. full patient name including previous names if applicable and date of birth, date of attendance and service unit)
  • give an address in Australia where notices under this Act can be sent
  • if possible, include a day-time telephone contact number
  • give any other information or details required under the regulations
  • be lodged at an office of the agency with any application fee payable under the regulations
  • be accompanied by a consent form, if applicable, that is dated within 12 months of the request for information
  • for personal applications, copies of two forms of proof of identification e.g. drivers’ licence, Medicare card etc (one with a current signature).

For corporate FOI enquiries:

East Metropolitan Health Service – Corporate
GPO Box X2213, Perth WA 6847
Telephone: 9224 3878

For FOI requests for medical records, you must contact the site where you received treatment.

For more information about FOI services at EMHS, including application forms, contact the FOI offices at the below sites:

Royal Perth Hospital
GPO Box X2213, Perth WA 6847
Telephone: (08) 9224 7023
Fax: (08) 9224 1399

Armadale Hospital
PO Box 460, Armadale WA 6992
Telephone: (08) 9391 2060
Fax: (08) 9391 2149 or (08) 9391 2476

Bentley Hospital
PO Box 158, Bentley WA 6982
Telephone: (08) 9416 3827
Fax: (08) 9416 3875

Kalamunda Hospital
PO Box 243, Kalamunda WA 6926
Telephone: (08) 9257 8100
Fax: (08) 9293 2488

What methods of access can I ask for?

Access to documents may be requested by way of:

  • inspection of documents
  • copies of documents
  • copies of audio tapes or computer discs

How can I request information for someone else?

In addition to providing a valid application, additional consent and/or supporting documentation is required when requesting information on behalf of others, or about others.

  • If you are requesting information on behalf of someone else, you will need to provide their written permission.
  • If you are applying for information about someone who has died, you must provide your identification, and supporting documentation that clearly shows you are the closest relative to that person e.g. birth certificate, marriage certificate or death certificate.
  • If you are not the closest relative, you must provide written authorisation from the closest relative permitting you to access the information.

What information can’t be released?

Some documents fall under exemptions and cannot be released, e.g. if they compromise someone else’s privacy or commercial or business affairs.

Access may be provided to an edited copy of the document if it contains information considered to be exempt.

How much does it cost?

There are no fees or charges if the application is for your own personal information.

Applications for other documents (i.e. which are non-personal in nature) will incur a $30.00 application fee to be paid when the application is lodged.

Additional charges for dealing with the request (e.g. photocopying costs, staff time etc) may apply as per the Freedom of Information Act 1992. You will be notified of these charges upon receipt of your application.

When will I get a decision?

Upon receipt of a valid application the agency has a maximum of 45 calendar days to make a decision regarding access. The notice of decision will include details such as:

  • the date when the decision was made
  • the name and the title of the person who made the decision
  • the reasons for claiming the document is exempt if access is refused
  • information on the rights of review and the procedures to be followed to exercise those rights.

What happens when access is granted?

If you are inspecting original documentation, this will be arranged by appointment with the Freedom of Information Coordinator.

How do I amend my personal information?

If you believe your personal information held by East Metropolitan Health Service is inaccurate, incomplete, out-of-date or misleading, you may apply to have that information amended.

Your request must be in writing, and must provide as much information and supporting information as possible to demonstrate how or why the records are considered to be inaccurate, incomplete, out-of-date or misleading. The onus to prove this lies with the applicant, not East Metropolitan Health Service.

If your request for amendment is refused you will be informed of the reasons for the decision and also the process to request an internal review.

Can I apply from overseas?

The Freedom of Information Act 1992 does not apply to requests received from outside Australia.

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