Access to WA Community Care Services

Is your patient/client 65 and over, or an Aboriginal and/or Torres Strait Islander person aged over 50?

On 1 July 2018, WA Home and Community Care (HACC) services for older people (aged 65 years and over and Aboriginal and/or Torres Strait Islander people aged 50 years and over) transitioned to the Commonwealth Home Support Programme (CHSP).

The transition of WA HACC services to the CHSP aligns Western Australia with arrangements that have already been implemented in all other states and territories.

From 1 July 2018, My Aged Care is the national entry point to the aged care system and Commonwealth funded aged care services.

Access to Services for Older People

Health professionals can make a referral to My Aged Care, with the person’s consent by:

  • Using the Make a referral form on the My Aged Care Website.
  • Phone My Aged Care on 1800 200 422.
  • Fax a My Aged Care Fax Referral Form to My Aged Care on 1800 728 174.

Further information and resources regarding accessing services for older people can be found at My Aged Care (external site).

Is your patient/client under 65, or an Aboriginal and/or Torres Strait Islander person aged under 50?

WA HACC services for younger people will continue to be funded and managed by the WA Department of Health, with most services and clients transferring to the National Disability Insurance Scheme (NDIS) as it rolls out in WA between 1 July 2017 and 30 June 2020.

National Disability Insurance Scheme (NDIS) 

The NDIS is the new way of providing disability support for Australians under the age of 65 who have a permanent and significant disability. As an insurance scheme, the NDIS takes a lifetime approach, investing in people with disability early to improve their outcomes later in life.

For more information about accessing the NDIS, becoming an NDIS provider and the geographic roll out of the NDIS in WA visit NDIS (external site).

WA Home and Community Care Program (HACC)

Younger people who were receiving HACC services as at 30 June 2018 will continue to receive these services from their existing HACC provider(s) or an NDIS provider if they are deemed eligible for the NDIS.

Younger clients who are deemed ineligible for the NDIS may continue to receive their current level of HACC support from their existing HACC provider during the transition until June 2020. Policy decisions for beyond 2020 are still under consideration but will be updated in 2019.

If a person is living in an area where the NDIS has already rolled out, they will need to test their eligibility for the NDIS.

If a person is living in an area where the NDIS has not yet rolled out, a referral to have the person’s eligibility and support needs assessed can be made by phoning the Regional Assessment Service (RAS) on 1300 785 415.

For All Other Enquiries

Purchasing and Contracting Unit, Department of Health

Postal Address: PO Box 8172, Perth Business Centre


Produced by

Purchasing and Contracting Directorate