WA Health staff portal

Accessing Office 365 applications and email

To use an Office 365 application, including Word, PowerPoint, Excel, Outlook, you will need an active Office 365 (O365) licence.

All WA health system employees are assigned an O365 licence once all payroll and HR information is received by Health Support Services (HSS).

If you have already commenced employment but don’t have access to O365 applications and need your access expedited, please:

  • ask your manager to forward to HSS ICT Service Desk, the completed N1 or N5 commencement form that would have been sent to HSS Employee Services before you commenced employment.

For non-WA Health staff who require a licence to access O365 applications, including students, volunteers, agency staff or vendors, please:

  • complete an HFN-70 form located on the HealthPoint intranet
  • raise an IT Service Request on HealthPoint and attach the completed form when submitting your request.

Signing in to Office 365 or Webmail

When signing in to Office 365 applications, including webmail, first enter your firstname.lastname@health.wa.gov.au at the Microsoft sign-in window. You will then be prompted to sign in with your HEnumber@heath.wa.gov.au on the WA Health log-in screen.

Accessing Related Links

Please note: for security purposes, you will be redirected to the My File Transfer portal (blue sign-in screen) to enter your HE number and WA Health password to access some of the materials provided under "Related links"
Self Service Password Reset

A self-service password reset facility is available for all WA Health staff to reset their password without contacting the HSS IT Service Desk.

You will need to register your WA Health account with your current password before you are able to use this self-service password reset tool.

Please see How to register for self-service password reset user guide to help you through this process.

Forgot your password? 

Once registered, you can easily reset or recover your password by using the online self-service password reset tool (external site).

For more information, please see the How to change and set a strong password user guide (log-in required).

Accessing emails (WA Health staff only)

Outlook Online

Microsoft Outlook Online is being rolled out across WA Health throughout 2020. It provides access to email, calendar, contacts, and tasks from desktops, the web, and mobile devices from any web browser or device. This upgrade will enhance and modernise your current webmail experience providing you with an upgraded look and feel.

There are various ways of accessing your emails:

Using a WA Health network computer - if you are using your personal computer/account, there’s no change to how you access your Office applications/email.

Using a generic account on a shared workstation - please ensure you use an InPrivate session on your web browser to sign into your emails and remember to sign out when you have finished. If you are using a Windows 7 computer, you can access InPrivate by going to the start menu, click on the !Webmail icon and sign in with your HE number and password.

Using Outlook Online - if you are signing into Office 365 applications off site, including Outlook online, please go to www.office.com, enter your firstname.lastname@health.wa.gov.au at the Microsoft sign-in window. You will then be prompted to sign in with your HEnumber@heath.wa.gov.au on the WA Health log-in screen.

For more information, please refer to ‘Office365 user guides for WA Health employees’ located under the 'Related links' section on this page.

To set up your emails on your mobile, please refer to the relevant guide (Apple or Android) in ‘User guides for accessing emails from mobile devices’ under the 'Related links' section on this page.

Multi-Factor Authentication

If you're not connected to the WA Health network (e.g. at home, overseas or private practice) and need to access your emails, you will be required to provide more than one form of identification also known as multi-factor authentication (MFA). MFA is a two-step verification process to reduce the risk of malicious hackers from retrieving sensitive information from staff accessing webmail when outside of the WA Health network.

Instructions on ‘How to register for multi-factor authentication’ are available under the 'Related links' section on this page.

Remote access and laptops

Health Support Services (HSS) understands that now, more than ever, staff across the WA health system are requiring the ability to work remotely.

HSS has worked with all Health Service Providers (HSP) ICT Directors and representatives to coordinate all ICT requests to enable staff to work remotely during COVID-19.

  • If you were requiring a technical remote working solution, it is likely that you have now been provisioned with one and the instructions on how to access it.
  • If you have not received a remote working technical solution and believe you require one, please write to HSS.RemoteworkingITsupport@health.wa.gov.au and provide your HE number and the name of your health service so that we can validate and facilitate your request.
  • If you need technical support with remote access, please refer to various user guides and manuals under the Related links section of this webpage.
  • If you require further assistance, please call the HSS Service Desk on 13 44 77 or email your query to HSS.RemoteworkingITsupport@health.wa.gov.au 
  • Please note: due to the significant number of IT requests, there may be a delay in responding to your query. We appreciate your patience and understanding during this time.
What other IT options are available for me to work remotely?

Office 365 is being rolled out across WA Health to enable staff to access applications remotely. If you have been provided access to Office365 and need assistance, please refer to the available

Office 365 user guides (WA Health log-in required)

You may also be provisioned with Windows Virtual Desktop (WVD) which will allow you to access commonly-used WA Health applications, the Intranet and network drives/folders.

Can I use Remote Access VPN?
Some WA Health staff may already have access to ‘Remote Access VPN’.  

Due to a limit on the number of concurrent users, please refrain from using Remote Access VPN unless it is critical. Access to use this option will only be provided through a system-wide prioritisation process.

Scam Alerts

If you receive a suspicious looking email, do not open it. Simply forward your email on to the security team at scam@health.wa.gov.au. We will advise you if it's safe.
Need further help?

If you need further help, please contact your local ICT Service Desk.

Last reviewed: 23-03-2020
Produced by

Health Support Services