WA Health staff portal

Signing in to Office 365 or Webmail

When signing in to Office 365 or Webmail, please ensure the username you enter is in the format he######@health.wa.gov.au


to Webmail (WA Health Staff only).

If you're not connected to the WA Health network (e.g. Home, Overseas or private practice) and need to access Webmail (WA Health staff only), you will be required to provide more than one form of identification also known as Multi-Factor Authentication (MFA).

MFA is a two-step verification process to reduce the risk of malicious hackers from retrieving sensitive information from staff accessing webmail when outside of the WA Health network.

What is Multi-Factor Authentication?

Multi-Factor Authentication (MFA) is more secure than just a password because it depends on two forms of authentication: something you know (e.g. your password) and something you have with you (e.g. phone or device). This two-step verification helps to stop malicious hackers from pretending to be you, because even if they have your password, odds are that they don't have your phone or device, too.

Self Service Password Reset 

A new self-service password reset facility is available for all staff to manage their password. This facility is accessible inside or outside the WA Health Network.

Registering for Self-Service Password Reset

You will need to register your WA Health account before you will be able to use the self-service password reset facility (external site).

You will need to know your current password to perform this registration.

A quick reference guide (PDF 288KB) has been created to help you through process.

Forgot password? Recover your account

If you have forgotten your password, you are able to recover your account (external site).

This recovery service is only available if you have registered for self-service password reset.

A quick reference guide (PDF 215KB) has been created to help you through process.

Scam Alerts

If you receive a suspicious looking email, do not open it. Simply forward your email on to the security team at scam@health.wa.gov.au. We will advise you if it's safe.

Need further help?

If you need further help, please contact your local ICT Service Desk.

Last reviewed: 25-02-2019
Produced by

Health Support Services