WA Health staff portal

Signing in to Office 365 or Webmail

When signing in to Office 365 or Webmail, please ensure the username you enter is in the format he######@health.wa.gov.au

Accessing Related Links

Please note: for security purposes, you will be redirected to the My File Transfer portal (blue sign-in screen) to enter your HE number and WA Health password to access some of the materials provided under "Related links".
Accessing emails (WA Health staff only)

If you're not connected to the WA Health network (e.g. Home, Overseas or private practice) and need to access your emails, you will be required to provide more than one form of identification also known as Multi-Factor Authentication (MFA).

MFA is a two-step verification process to reduce the risk of malicious hackers from retrieving sensitive information from staff accessing webmail when outside of the WA Health network.

MFA is more secure than just a password because it depends on two forms of authentication: something you know (e.g. your password) and something you have with you (e.g. phone or device). This two-step verification helps to stop malicious hackers from pretending to be you, because even if they have your password, odds are that they don't have your phone or device, too.

Webmail option

For non-Office 365 users, sign-in to Webmail (WA Health staff only).

Outlook Online

Microsoft Outlook Online is being rolled out across WA Health throughout 2020. It provides access to email, calendar, contacts, and tasks from desktops, the web, and mobile devices from any web browser or device. This upgrade will enhance and modernise your current webmail experience providing you with an upgraded look and feel. For employees using Outlook Online, sign into your email via www.office.com.

To set up your emails on your device (work or personal mobile). Please refer to the user guide that’s relevant for your mobile device i.e. Apple Mail, Google Mail, Samsung Email.

Remote access and laptops

Health Support Services (HSS) understands that now, more than ever, staff across the WA health system are transitioning or preparing to work remotely in response to COVID-19.

HSS is working with all Health Service Providers (HSP) ICT Directors and representatives to coordinate all ICT requests to enable staff to work remotely in line with each HSP Business Continuity Plans (BCPs). 

  • If you require a laptop or remote IT access, please consult your local HSP’s Working from Home policy and discuss your requirements with your manager.
  • If your organisation requires you to work remotely, HSS will automatically provide you with an IT solution to enable you to do. 
  • Please do not submit an individual request to the HSS ICT Service Desk.
  • If you need technical support with remote access, please refer to various user guides and manuals under the Related links section of this webpage.
  • If you require further assistance, please call the HSS Service Desk on 13 44 77 or email your query to HSS.RemoteworkingITsupport@health.wa.gov.au 
  • Please note: due to the significant number of IT requests, there may be a delay in responding to your query. We appreciate your patience and understanding during this time.
What other IT options are available for me to work remotely?

Office 365 is being rolled out across WA Health to enable staff to access applications remotely. If you have been provided access to Office365 and need assistance, please refer to the available

Office 365 user guides (WA Health log-in required)

You may also be provisioned with Windows Virtual Desktop (WVD) which will allow you to access commonly-used WA Health applications, the Intranet and network drives/folders.

Can I use Remote Access VPN?
Some WA Health staff may already have access to ‘Remote Access VPN’.  

Due to a limit on the number of concurrent users, please refrain from using Remote Access VPN unless it is critical. Access to use this option will only be provided through a system-wide prioritisation process.

Self Service Password Reset
A new self-service password reset facility is available for all staff to manage their password. This facility is accessible inside or outside the WA Health Network. 

Registering for Self-Service Password Reset 

You will need to register your WA Health account before you will be able to use the self-service password reset facility (external site)

You will need to know your current password to perform this registration. 

A quick reference guide (PDF 288KB) has been created to help you through process. 

Forgot password? Recover your account 

If you have forgotten your password, you are able to recover your account (external site)

This recovery service is only available if you have registered for self-service password reset.

A quick reference guide (PDF 215KB) has been created to help you through process.

Scam Alerts

If you receive a suspicious looking email, do not open it. Simply forward your email on to the security team at scam@health.wa.gov.au. We will advise you if it's safe.
Need further help?
If you need further help, please contact your local ICT Service Desk.
Last reviewed: 23-03-2020
Produced by

Health Support Services