Enduring Strategy 4 – Person-centred, equitable, seamless access

View recommendations 10 to 15

  • The State’s first Medical Respite Centre (external site) has been announced, setting a new benchmark for providing medical care and support services for the homeless. The centre will support individuals to receive post-acute care during their recovery from illness or injury in a safe environment.
  • The Multiple Admissions Report has been developed for use in metropolitan hospitals as an identification tool providing real time access to patient information enabling healthcare providers to engage in conversations with patients around reasons why they may be frequently attending hospital and assist in connecting them to appropriate service.
  • The Mental Health Emergency Telehealth Service (external site) has expanded to 85 hospitals and nursing posts in country WA. Since the service commenced in July 2019, the Mental Health Emergency Telehealth Service team of more than 23 doctors and nurses have responded to more than 3500 referrals from country clinicians to support them in the care of mental health patients. Of the patients being referred to the Mental Health Emergency Telehealth Service, 87% have been able to receive care closer to home and potentially avoided a transfer out of their home region.
  • WA Country Health Service Command Centre (external site) has been launched, providing rural and remote doctors and nurses with 24/7 access to a dedicated team of clinical specialists.
  • Manage My Care (external site), the outpatient appointment app has been launched. The app and web portal support patients to manage their WA Health appointments and referrals online. Patients can access real time outpatient appointment and referral information and can update their personal details at a time convenient to them.
  • The Home First Model of Care program is now fully operational, delivering clinical assessment at home and early discharge for older patients. Early data is demonstrating reduced length of stay and an increase in the number of patients returning to their own home.
  • The WA Transition Care Program (external site) is expanding the number of community places available and diversifying to better support Aboriginal people. The Transition Care Program helps older people get back on their feet after a hospital stay. It provides short-term care for up to 12 weeks, including social work, nursing support, personal care and allied health care.
Last reviewed: 23-06-2022