Finalists - Engaging with consumers, carers and the community

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Consumer engagement in the 21st Century

WA Country Health Service Midwest, WA Country Health Service.

Empowered consumers have contributed to change and improvement at the WA Country Health Service (WACHS) Midwest.

WACHS Midwest’s Consumer Engagement in the 21st Century project identified multiple consumer engagement platforms that met the needs of the community.

The project empowered consumers to have a greater say in the planning, design, delivery and evaluation of their local health services, contributing to more efficient and effective healthcare.

Getting to know you

Nursing and midwifery practice committee, Osborne Park Hospital, North Metropolitan Health Service.

A tool developed at Osborne Park Hospital is giving patients the opportunity to provide information to staff that they deem important.

Volunteers deliver the tool, a patient survey, which once completed is put in the patient’s file for use by nurses.

More than 150 of the surveys have been completed. Patients reported feeling more satisfied with their care and staff also responded positively to the project.

Supporting family carers of older hospital patients experiencing delirium

Ward C16 team, Sir Charles Gairdner Hospital, North Metropolitan Health Service and Curtin University.

Ward C16 at Sir Charles Gairdner Hospital introduced a project to support family carers of older patients experiencing delirium.

The team worked with Curtin University researchers to develop evidence-based interventions that could better support and include family carers.

These led to family carers feeling more included and better prepared to provide care, and while still concerned, they also felt more reassured by information about their relative’s delirium.

Consumer cafés

WA Country Health Service South West, WA Country Health Service.

WACHS South West hosted a series of Consumer Cafes to improve engagement with minority groups and better represent the needs of the community.

Participants representing all members of the community – including Aboriginal and other cultural groups – were encouraged to attend the informal cafés.

The café approach led to the recruitment of the highest ever number of consumers expressing interest in ongoing involvement.