Consumer engagement at SMHS

If you wish to offer a compliment or have concerns about the services you are currently being provided, speak with the staff member or manager of that unit or team.

Our hospital websites detail the many ways you can share your feedback about the services provided by our hospitals and health services, including:

• completing a feedback form
• sending an email
• telephoning the patient liaison staff for that hospital.

Find more information about how to share with us your experiences at:

• Fremantle Hospital and Health Service (external site)
• Fiona Stanley Hospital (external site)
• Rockingham Peel Group (external site), incorporating Rockingham General Hospital, Murray District Hospital, Community Mental Health Services and the Mandurah Community Health Centre
• Peel Health Campus (external site), a 140-bed public hospital managed in partnership with private provider Ramsay Health Care.

Care Opinion (external site) is a social media platform that allows you to provide feedback about your experience, or the experience of someone you know, with a hospital or health service.

The South Metropolitan Health Service is notified when a consumer comments about our hospitals or health services.

This not-for profit service enables us to:

• listen and respond in ‘real time’ to your experiences
• use the feedback to improve the quality of our  services
• strengthen relationships with our patients, their families, carers, staff and the community.