Developing a culturally competent workforce

A health system that is culturally competent:
  • acknowledges the benefits that diversity brings to Australian society
  • helps health providers and consumers to achieve the best, most appropriate care and services
  • enables self-determination and ensures a commitment to reciprocity for culturally and linguistically diverse consumers and their communities
  • holds governments, health organisations and managers accountable for meeting the needs of all members of the communities they serve.

The National Health and Medical Research Council have produced Cultural Competency in Health: A guide for policy, partnerships and participation (external site) to help policy makers and managers implement culturally competent policy and planning at all levels of the health system.

Multicultural Health Diversity Cafe
The Multicultural Health Diversity Café – held twice each year – brings together service providers who work with people from culturally and linguistically diverse (CaLD) backgrounds. Read the reports:
Cultural competency resources and training

Royal Perth Hospital Language Services e-learning package

Royal Perth Hospital has developed an e-learning package for health care professionals who work with non-English speaking, deaf and hard of hearing clients.

The program was developed for South Metropolitan Health Service (SMHS) employees by the Medical Illustrations Department at Royal Perth Hospital. Staff from other areas can also use the program by following these instructions:

  • Access the Language Services e-Learning package (external site) online.
  • Skip step 1 – you do not need to enter the first letter of your surname.
  • Make a selection from the Type of Staff drop down list.
  • Select ‘Other’ from the Campus drop down list.
  • Make a selection from the Department drop down list.

Your cultural lens

Your cultural lens (external site) is an interactive training resource which was developed to help people talk about sexual health and blood-borne viruses with people from a variety of cultures and backgrounds.

Diverse WA Cultural Competency Training

Diverse WA Cultural Competency Training (external site) provides online training opportunities for public sector employees who work with people from culturally and linguistically diverse (CaLD) backgrounds.

Logo: Centre for culture, ethnicity and health

Centre for Culture, Ethnicity and Health

The Centre for Culture, Ethnicity and Health (external site) provides health care providers with specialist information on how to improve health outcomes for people from CaLD backgrounds.
  • A series of tip sheets (external site) to help healthcare providers assess and improve cultural competence at an organisational level.
  • Introduction to Cultural Competence’ online training (external site) is an interactive online training suitable for health, community and government staff working with clients from culturally and linguistically diverse (CALD) backgrounds. This module is pitched at an introductory level and provides a theoretical framework for people who already work in culturally responsive settings. Costs apply.
Produced by

Cultural Diversity Unit

More Information

Cultural Diversity Unit
Chronic Disease Prevention Directorate
Public Health Division