Safety and quality

Safety and quality is monitored and maintained throughout CAMHS in the following ways.

You can email to tell us which of the below, or any other safety and quality information you would like to know about, and also be involved in the analysis of CAMHS safety and quality data and participate in quality improvements by joining the CAMHS Quality Improvement Committee. Please contact Beverley Robison, Senior Project Officer on 6389 5864, or email for more information.

National Safety and Quality Health Service Standards

The Child and Adolescent Health Service (CAHS), including CAMHS, is accredited against the National Safety and Quality Health Service Standards, developed by the Australian Commission on Safety and Quality in Health Care.

Information on the 10 standards can be found at Australian Commission on Safety and Quality in Health Care (ACSQHC) (external site).

We are also required to meet the National Standards for Mental Health Services (external site), which provide direction on how mental health patients and their families should be looked after.

Measuring performance
Information on the performance of CAMHS can be found on the My Hospitals website (external site). CAMHS services are included within the performance data of the Child and Adolescent Health Service (CAHS) - Princess Margaret Hospital.

There are three main agencies that measure and report on the performance of CAMHS:

You view the current CAMHS performance data here.

Client informed consent

Informed consent is when patients are given all the necessary information to agree or not agree to being treated.

Informed consent is when a:

  • clinician has informed the patient or their carer about all of the patient's options
  • patient has been told (or has been given information) about the benefits and risks of the treatment
  • clinician has given all the necessary information and undertaken necessary steps to insure the patient or their carer can make a decision about their care or treatment.

For more information about informed consent visit (external site).

Keeping clients and families involved

CAMHS provides children, families and the community with information about safety and quality including:

  • waiting times for first appointments
  • which CAMHS services are being used most frequently
  • information about occurrences on acute inpatient wards.
Quality improvements

CAMHS undertakes various activities to improve services provided to children and their families. Areas with a need for improvement are discovered through: 

  • child and family feedback
  • regular auditing
  • incident review and evaluation
  • monitoring and evaluating success of new improvements. 

Learn more about quality improvement activities at CAMHS.

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