Improving health in WA

Health and Disability Services Complaints Office (HaDSCO)

The Health and Disability Services Complaints Office (HaDSCO) (external site) provides an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories.

HaDSCO’s service are free, confidential, impartial and available to everyone who uses and provides health, disability and mental health services.

Acting impartially and in confidence, HaDSCO’s role is to support improvements to health, disability and mental health services through resolution and investigation of complaints and providing education and training to service providers in the prevention and resolution of complaints.

Complaints and enquiries line: (08) 6551 7600

Free call from landlines: 1800 813 583
Phone: (08) 6551 7620 (Administration)
Email: mail@hadsco.wa.gov.au
Website: www.hadsco.wa.gov.au
Postal address: GPO Box B61, Perth WA 6838

National Relay Service

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service.

Website: www.relayservice.gov.au
Phone help desk: 1800 555 660

  • TTY users phone 133 677 then ask for 08 9222 4222
  • Speak and Listen users phone 1300 555 727 then ask for 08 9222 4222
  • Internet relay users connect to the NRS then ask for 08 9222 4222.

Translating and Interpreting Service National (TIS National)

TIS National is an interpreting service provided by the Department of Home Affairs for people who do not speak English.
Phone: 131 450
Website: www.tisnational.gov.au

For information about patients' rights and responsibilities visit HealthyWA (external site).

Produced by

Communications Directorate